About TPT and our Terms

Transworld Plush Toys, Inc.
2121 Kings View Dr.,
Hacienda Heights, CA 91745, USA

Toll free order desk: 1-800-884-4828

Tel: 626-964-4828 Fax:626-964-4546 Email:sales@eplushtoy.com

Who we are?: We are manufacturer and wholesaler of animal slippers, stuffed animals and all types of plush toys and more. We specialize in ODM (original design manufacturing) orders.

Company History: In 1983, our company was established at 400 S. Los Angeles St., Unit F, Los Angeles, California under the name of Transworld Trading Company. In 1989, Transworld Trading Company was incorporated into Transworld Plush Toys, Inc. and was relocated to 345 S. San Pedro St. Unit 106, Los Angeles. In 2002, we have moved to the current address.

Our Mission: WE BRING HAPPY HOURS TO CHILDREN TRANS THE WORLD by providing premium quality adorable stuffed animal plush toys to them. We believe we can offer you stuffed animals, animal slippers and or any other plush toy products with outstanding quality at competitive prices.

Our Expertise: We specialize in custom made stuffed animals, animal slippers and all kinds of plush toys according to buyer's designs.

Our Service: We believe that personal attention is what customer service all about. Unlike the case when you are dealing with those big companies where it is hard to talk with their CEOs. But when you are dealing with us, you are able to communicate with the head of our company at any time through email or when ever it is necessary through telephone.

Our Overseas Branch Offices: We have offices in Mexico and Venezuela to better serve our customers there.

In any event, we welcome the opportunity to serve YOU.

GOOD QUALITY - GOOD PRICE - GOOD SERVICE

PAYMENT

We accept all major credit cards - Visa, Master Card, American Express and Discover Card. We also accept money order, cashier's check, company's check, personal check and payment through PayPal. However, it takes around 5 working days to clear a company's check or a personal check before shipping. Sorry, we only accept all kinds of checks issued by a local bank within USA. No foreign checks is acceptable.

CREDIT CARD SECURITY

All credit card transactions on this site are secured and protected by the SSL system.

FREIGHT

Within continental USA, a shipment will be made either through post office's Priority Mail or through FedEx ground service which ever is more convenient according to the size of the order at our option. Orders with shipping addresses in Alaska or Hawaii will be shipped through US post office only. For Next Day Express or for out of USA service, please email us for a freight quote in advance. We reserve the right not to ship to some countries at our option. All international shipments must be traceable and must be insured on buyer's account, unless the buyer wants to take the un-delivery risks on his own account.

SHIPPING INFORMATION
All orders will be shipped out within 2 to 5 working days. It takes another 2 to 5 working days in most cases to have the order delivered to your doorstep by US post office or FedEx ground service. However, it is understandable that the service provided by US post office or FedEx is beyond our control. We are not responsible to their service.

(return to top of page)

SALES TAX

A 8.25% Sales Tax will be applied to all orders shipped to a California resident.

(return to top of page)

ORDER CONFIRMATION
An order confirmation will be sent immediately by our automatic shopping cart system upon receiving your order. However, an order will be physically shipped out only if the credit card payment has been passed the electronic credit card processing center or if a check is cleared with the bank.

(return to top of page)

ORDER CANCELLATION
A cancellation must be made before shipping. Otherwise the actual round trips shipping fees plus a 15% re-stocking fee will be on buyer's account.

(return to top of page)

RETURN POLICY
We offer Money Back guarantee. Here's how: (1) For defected and damaged items: We will send you a new one immediately upon receiving your return. Please email us for obtaining a return authorization code before returning. All returns are only accepted within 7 days from the date you have received the merchandise. For damaged items because of the damaged packing, please also report to the postmaster or FedEx driver immediately upon receiving the delivery. (2) For all other reasons of returns, we will happily refund your money after deducting the shipping & handling and a 15% re-stocking fee upon receiving the un-used return products. Please also email us for obtaining a return authorization code before returning.

(return to top of page)

OUT OF STOCK
Occasionally some items might be out of stock. We'll let you know promptly and you may order a substitution or we will refund your money immediately.

(return to top of page)

About us and our Terms

Transworld plush toys inc - animal slippers, stuffed animal plush toys