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Transworld Plush
Toys, Inc.
2121 Kings View Dr.,
Hacienda Heights, CA 91745, USA
Toll free order desk: 1-800-884-4828
Tel: 626-964-4828 Fax: 626-964-4546
Email:sales@eplushtoy.com |
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ORDERING
INFORMATION
Of course you are welcome to
place your order online. Besides, you may also place your order by phone
or by fax if you wish.
We accept Visa/MasterCard,
American Express and Discover. We also accept cashier's checks, money
orders, personal checks and company's checks. However, personal checks and
company's checks require 7 working days to clear a bank before
shipping. Payment through PayPal is also accepted, our email account with
PayPal for you to send a payment to is sales@eplushtoy.com.
For all other payment arrangements please
contact with us by email in advance.
SHIPPING
INFORMATION
All orders will be shipped
within 2 to 5 working days. A 8.25% sales tax will be added on all orders shipped to California residents.
For international shipment, please contact with us in advance for a shipping charge quote.
ORDER
CONFIRMATION
An order confirmation will be sent immediately
by our automatic shopping cart system.
ORDER
CANCELLATION
Cancellation must be made before
shipping. Otherwise the actual round trip shipping charges plus a 15%
re-stocking fee will be added on buyer's account.
RETURN
POLICY
We offer Money Back guarantee. Here's how: (1) For defected item: We will send you a new one immediately upon receiving your return. Please email or call us for obtaining a return authorization code before returning. Then send it back within 7 days from the date you received the merchandise. (2) For all other reasons of returns, there will be a 15% re-stocking fee. And sorry, the shipping and handling charge is not refundable in this case. Please also email us for obtaining a return authorization code before returning.
OUT
OF STOCK ISSUE
Occasionally some of our items
might be out of stock. We'll let you know promptly. You may place a new order on other items at your
option or we will refund your money immediately. |